Veolia Water Technologies & Solutions

Privacy Policy Notice

Privacy Policy Notice

The purpose of this privacy policy (hereinafter the "Policy") is to inform visitors or users (hereinafter the "User") of the website Veolia Water Technologies and Solutions and its subsidiaries (hereinafter the "Site") of the terms and conditions for the protection of their personal data in accordance with the European regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation-GDPR)(hereinafter collectively the "Regulation").

This Policy is an integral part of the Terms and Conditions of Use of the Site.

The methods of collecting and processing data collected by means of cookies are set out in the "Cookie Policy"

Identification of the controller

The controller of the User's personal data is:

Veolia Veolia Water Technologies & Solutions and its entities.

Description of the Data Processing

Within the framework of the operation of the Site, the Publisher may collect and process personal data in order to allow the User to access the features and services offered by the Site (hereinafter the "Services").

1) What categories of data are collected?

Sources of personal data Personal data collected Purpose of collection
Information you provide to us via Contact Us form

First Name

Last Name

Email Address

Postal Code

Company Name

Job Title

Telephone Number

Address

Town

Country of Residence

Optional/Compulsory Information

Industry

Site Location

Collecting requests for information from target audiences (clients, consumers, stakeholders) To process the User's request for information or question and to communicate effectively with the User in the requested areas To send communications to the User in relation to the main interests previously expressed by the User. To answer User’s request and provide communication related to user request (e.g. adjustment of communication preferences). Providing the User with information on our products and services that is related to their request, that may be interesting to them such as marketing information, newsletter or blog. (In this case, as Veolia Water Technologies is committed to protecting and respecting your privacy, you will receive mail with the possibility to adjust your communication preferences.) To email you about specific products and services related to our other activities with you that we feel you may find interesting such as training courses or new products. To promoting business continuity; If you decide to participate, to administer surveys, opinion polls, or enroll you in rebate incentives or other incentive programs pursuant to applicable laws; Manage access to and use of certain Services
Data voluntarily published by the User Refers to the personal data that the User voluntarily communicates to the Editor by filling in the free text zones provided for this purpose in the webform(s), namely "Tell us more about your inquiry and company needs". The Publisher strongly recommends to the User to avoid any communication of personal data via these text boxes or in any case to limit this communication to what is strictly necessary to process the User's request. Read above Purposes of Collection for “Information you provide to us via Contact Us form”
Browsing Data

Personal Information that arises from Internet use or other electronic activity, such as interaction with our Site, Cookies related data (e.g., browser data, device type, operating system), depending on cookies accepted by users 

IP Address

To provide and improve our Site’s functionality and user experience, including processing, storing and delivering your communications; To provide customer service, support and quality assurance (i.e., debugging, troubleshooting, or responding to your inquiries over the phone or through email); To evaluate use of the Site for our legitimate business purposes and to deliver our Services; to ensure the proper use of our Site and Services To review consumers’ interactions with our Site and third-party websites, including, but not limited to, cookies-related interactions, metrics related to the movement on our Site, and, if applicable, verifying the positioning and quality of ad impressions; To provide you with information you have requested or agreed to receive as described in our Legal Notice, Legal Disclaimer, and this Privacy Notice To investigate and respond to alleged fraud or illegal activity; To enforce compliance with our Legal Notice and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration or similar legal proceeding; and to respond to lawful requests by governmental authorities To aggregate or de-identify Personal Data collected from various sources for analytical business-related purposes; To verify and confirm your identity when you or your authorised agent exercises a privacy right (to the extent permitted by applicable law); For administrative purposes, such as auditing and compliance; Improving the security of our Site and Services;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All such data is hereinafter collectively referred to as the "Data".

What is the legal basis for the processing of user data?

Data processing is only lawful if it is based on one of the legal bases defined by the  Regulations. In the context of the operation of the Site, the Data processing is based on the  following legal bases:

  • If the User is a professional prospect wishing to receive information or formulate  requests on the activities and services offered by Veolia Water Technologies in relation to specific needs  previously expressed, or if the User is already a customer of Veolia Water Technologies, VWTS’s legitimate interest.
  • If the User is a prospect (professional) or consumer, VWTS collects consent before sending any direct marketing information via commercial communications.
  • If the User is a candidate (or potential candidate): the Publisher's legitimate interest in responding to the candidate/potential candidate's request.
  • If the User is a supplier: the contract or the execution of pre-contractual measures  taken at the request of the data subject.

Recipients of the data collected

The Data collected is intended for the internal services of the entity  responsible for processing in order to respond to the User's request.

This may include, for example, the “Marketing” department, the "Human Resources" department,  and the "Communication" department, Veolia personnel in charge of publishing content and technical administration of the Site, and their superiors, Veolia personnel in charge of processing requests received via the webforms, authorized service providers, Users of the Site, the personnel responsible for supervising the security of Veolia's information systems.

Internal recipients may also be Veolia Group entities located in the European Union (EU) or  outside the EU, it being understood that any transfer of Data outside the EU will be carried  out under the conditions of the article "Transfer of Data outside the European Union"  below.

Each recipient subsidiary may, as the case may be, be a subcontractor or a processor of the  Data provided.

The Data may also be transferred/used by third parties under the following conditions:

  • Data transferred to public authorities and/or bodies In accordance with the Regulations in force, the Data may be transmitted to the  competent authorities on request and in particular to public bodies, exclusively to  meet legal obligations, judicial officers, ministerial officers and bodies responsible for  collecting debts, as well as in the case of the search for the authors of offenses  committed on the Internet.
  • Data provided to third parties The Data may be communicated or made accessible to VWTS’  subcontractors, suppliers and third-party service providers (such as the Site's host,  Veolia's IT and/or technical service providers).
  • Social networks The User has the possibility to share the pages he/she is interested in on social  networks by clicking on the share buttons. The collection of information through social network sharing buttons is subject to the  privacy policies of those third parties and to our Cookie Policy. We invite you to read the policies of these  social networks to find out how your  Data is used.

Exercise of user rights

In accordance with the Regulation, any individual User has the right to access, rectify,  delete, limit and portability of his or her Data.

For all processing operations carried out within the framework of the Site and only within this  framework, regardless of the Entity responsible for processing, the User may exercise his  rights

When you send proof of identity your privacy rights request will be directed to the company’s regional data protection officer for review.

Our Response to Your Privacy Rights Request: We endeavour to respond to a verifiable request within the time-period provided by applicable laws, unless we require additional time to confirm your identity or if your request is complex.  If we are unable to verify your identity using the information you provide us in your privacy rights request, we may not be able to action your request.  If you use an authorised agent to initiate a privacy rights request, you must email our Privacy Office directly and provide us with a valid power of attorney or other comparable document of written permission from you. Any decision relating to your privacy rights request will be disclosed to you in writing, and you can dispute this decision by contacting us at vtc.vwts.dataprivacy.wts.all@veolia.com, or by contacting your local regulatory authority.

In case of difficulty concerning the management of their personal Data by the Publisher, the  User may contact the Data Protection Officer of Veolia Water Technologies (email address: vtc.vwts.dataprivacy.wts.all@veolia.com). If the User is not satisfied with the DPO's response, he or she may lodge a complaint with the competent protection authority (in France: CNIL - 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07).

VWTS reminds that the User may, for legitimate reasons, object to the processing of  his Data.

We are obliged to keep the Data collected from Users up to date. It is therefore recommended that the User inform VWTS of any changes concerning him/her by sending an e-mail to the following address: vtc.vwts.dataprivacy.wts.all@veolia.com

Where processing is based on consent, the User may withdraw consent at any time by  sending an email to  vtc.vwts.dataprivacy.wts.all@veolia.com.

In some cases, after the User exercises their rights, VWTS may be unable to carry out the actions necessary to achieve the purposes described above, or the User may not be able to use all or part of the Services.

Data retention and archiving

We will retain your Personal Data only for as long as necessary to fulfil the purposes for which we are processing your Personal Data, unless the law permits or requires us to retain your Personal Data for a longer period. For example, we may need to keep your Personal Data for quality assurance for our Site or to defend future legal claims.  Additionally, we reserve the right to retain aggregated or pseudonymised information after your account is closed to ensure the integrity and quality of our systems remain operational.

For customer self-service, the information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Site.  Please be aware that copies of information that you have updated, modified or deleted may continue to reside in our systems for a defined period, and we may maintain copies of this information as part of our business records.

Security

VWTS takes appropriate technical and organizational measures to ensure the  security of the Data and to prevent unauthorized access or disclosure of the User Data.  However, VWTS cannot guarantee the elimination of any risk of misappropriation, alteration, unlawful reproduction or misuse of the Data.

The database created when a User sends a request through the Contact Us form is strictly  confidential. Veolia Water Technologies undertakes to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.

External Links

Our Site includes links to other websites neither owned nor managed by the Company.  We are not responsible for these third-party websites and this Privacy Notice does not apply to the privacy practices of those sites or of any company that we do not own or control.  We cannot guarantee the privacy of any information that may be obtained by third parties at these other websites. We strongly encourage you to review the privacy policies of any website you visit before supplying personal information through that website.

Children's privacy

If you are under the age of 16, you are not authorized to use our services or the Site, unless we have written consent from your parental or legal guardian. Our Site is intended to provide general information about the Company and its Services.  In the event we learn that we have collected Personal Data from a child under the age of 16, we will take appropriate steps to delete that information.  If you become aware or believe that a child has provided us with personal information, please contact us at vtc.vwts.dataprivacy.wts.all@veolia.com.

Transfer of data outside the European Union

In the event of transfer of User Data to a subsidiary of the Veolia Group or to a third party  located outside the European Union, Veolia Water Technologies ensures that the recipient country has been the  subject of an adequacy decision by the European Commission. If this is not the case, Veolia Water Technologies undertakes to use the appropriate legal instruments, in particular the European Commission's Standard Model Contractual Clauses, to govern the transfer.

Updates to this Privacy Notice

We reserve the right to change this Privacy Notice and its email practices at any time. When an update is made, the date at the top of this page will change to reflect the date on which new content was posted.  Use of our website and mobile website after the posting of a revised Privacy Notice constitutes your agreement with the revised Notice and your consent of our privacy practices.

Contact Us
If you have questions or comments about our Privacy Notice, please contact us with the information below:
Email: vtc.vwts.dataprivacy.wts.all@veolia.com
Write to us:
Veolia Water Technologies & Solutions 4636 Somerton Rd. Trevose, PA 19053 USA
Attn:
Data Protection Officer