VWTS Customer Privacy Notice

The personal data collected in the context of customer management are processed byVWTS data controller, whose headquarters office is located at 3600 Horizon Blvd, Trevose,PA 19053.

Purpose of the Data Processing
Lawfulness of Processing
Categories of Data Processed
Data Subjects
Data Recipients
Cross-border Data Transfers
Data Retention Period
About Your Rights
Lodge a Complaint

Purpose of the Data Processing

The purpose of the data processing is to manage customer relations. Compatible with this purpose, the data may be used for:

Management of prospects
Reaching out to leads
Onboarding and management of customers
Management of webinars, educating potential customers about services and projects.
Management of customer satisfaction, sending customer relationship surveys
Manage customer complaints / Issues
Due diligence screening
To process orders and manage your accounts and contracts
To keep you informed of the status / arrange suitable times for completion of the work related to your order or contract with us
For other purposes reasonably related to the Services provided.
Analyzing anonymized clicks to optimize content placement

Lawfulness of Processing

This data processing relates to the performance of a contract with customers and legitimate interest of VWTS. The data is processed under the legal basis of consent with customers in case of webinars.

Categories of Data Processed

We collect most Personal Information directly from you in person, by telephone, text or email, when you create or modify your account, when your account is initially onboarded and through self-service transactions, from questions, comments or suggestions submitted through surveys or online sources, in documents that include your Personal Data, and/or automatically from our Site or related Services. We may also collect information from publicly accessible sources, third parties, and/or from our IT systems. The categories of personal data collected by VWTS are as follows:

Contact information

Full name
Business Address
Business Email Address
Phone number
Compulsory and optional data may vary

Personal Information

Publicly available background information including criminal history

User account information

Account number

Data Subjects

The data processing concerns: Customers

Data recipients

The personal data collected may be shared with the following data recipients:

VWTS Sales Team

Commercial / Marketing team

Data provided to third parties: The Data may be communicated or made accessible to government authorities when requested, VWTS auditors, subcontractors, suppliers and other third-party service providers.

Cross-border Data Transfers

VWTS only transfers personal data across country borders in accordance with applicable data protection and privacy laws, provided there are legally adequate protections in place for the personal data.

These cross-border transfers are secured by implementing appropriate safeguards to protect your personal data, including through the use of Standard Contractual Clauses or another lawful transfer mechanism.

If you require further information about our international transfers of personal data, or a copy of the Standard Contractual Clauses signed with VWTS data processors, please send your request to the DPO at vtc.vwts.dataprivacy.wts.all@veolia.com

Data Retention Period

Your personal data will be processed for the minimum length of time required by local law and regulations plus additional time required to satisfy the purpose of the processing, while ensuring it is not processed for longer than the maximum length of time allowed by local law.

About Your Rights

You may exercise your right of access, rectification, restriction of processing and withdrawal of consent by email to the address vtc.vwts.dataprivacy.wts.all@veolia.com, specifying your full name, address and attaching a copy of your ID.

Submitting a Privacy Rights request using our Privacy Rights Intake Form

Lodge a Complaint

In the event of any difficulty concerning the management of Personal Data, data subjects may contact VWTS’s Data Protection Officer (e-mail address: jaime.rath@veolia.com).

If the response from the DPO is not satisfactory, the Data Subject may submit a complaint by mail to the competent protection authority (in France: CNIL - 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07) or online (https://www.cnil.fr/).