Center to the Operations Outsourcing service is field training support. Veolia’s Field Service Representatives (FSRs) provide you a level of service that helps you save time, valuable resources, and money. We understand your equipment is a vital asset to your plant’s operation, and at Veolia, we train our FSRs to ensure your equipment is ready on demand. Our FSRs are the face of Veolia; they work with you to forge a strong relationship, by providing excellent service and unmatched expertise. As your partner, we work every day to earn your trust and give you peace of mind.
In order to provide unparalleled expertise and service, Veolia's FSRs complete an in-depth training and mentoring program. Every FSR starts with a rigorous training curriculum that focuses on systems, industry trends, quality, human performance, and customer focus. Then Veolia uses real-world field testing to verify the FSRs’ transfer of skills and competency. education Veolia’s uses extensive curricula that include online courses. These courses cover 30 core technical and 20 broad soft-skill topics. Veolia continues the FSR’s education with hands-on lab training focused on applying their new knowledge to the operation and troubleshooting of Veolia-Water systems. Additionally, Veolia provides their FSRs a broach spectrum of training that adds value for you. Training programs include environmental health and safety (EHS) training, regular safety meetings, and human performance and techniques (HPT) training. FSRs finish their initial HPT training and they must complete an annual refresher course.