Veolia Water Technologies & Solutions

Welcome to Sievers Instruments

Get the Most out of your Analyzer!

This is your home for finding information related to the use and support of your Sievers instrumentation. Our customer support FAQs and quick links below are readily available to provide prompt answers - so you can spend less time searching, and more time analyzing!

Welcome to Sievers Instruments

Get the Most out of your Analyzer!

This is your home for finding information related to the use and support of your Sievers instrumentation. Our customer support FAQs and quick links below are readily available to provide prompt answers - so you can spend less time searching, and more time analyzing!

We understand that your monitoring program requires not only exceptional instrumentation but also reliable support every step of the way. At Sievers Instruments, we are dedicated to delivering the highest level of support, empowering you to achieve accurate and reliable results effortlessly.

Resources

Find quick links to commonly accessed documentation and questions in the tabs below! 

Sievers Accreditations & Certificates

Access Sievers accreditations, certificates, and Quality Policy for Sievers Analytical Instruments. 

Certificates of Analysis

Search for a specific certificate of analysis or certificate of conformance for a batch of materials. 

Safety Data Sheets

Access Safety Data Sheets (SDS) for Sievers Analytical Instrument products.

Product Alerts

Stay informed and ahead with our product alerts, ensuring you have the latest updates and enhancements related to Sievers products. These alerts could include:

  • Changes to product packaging
  • Updates to instrument software and firmware
  • Product enhancements and upgrade options

Sign up for Product Alerts Here

 

Firmware Updates

Access the latest software and firmware upgrades for your instrumentation. 

New Vendor Set-up & Certificate of Insurance

If you need an annual update to your Certificate of Insurance, help setting up Veolia as a new vendor in your system including supporting documents such as our W9, please email: vtc.vwts.sievers.inquires.all@veolia.com

Quality Surveys

General Quality Management System (QMS) information can be found at this link under the tab Desk Audit. If additional information is required, please contact: vtc.vwts.sieversqualitywts.all@veolia.com

Sievers Resource Center

Did you once read about best practices for an application you are using in your lab, but forgot to bookmark the article? Or you really liked an infographic you saw on LinkedIn, and now you want to find it again? Due to scenarios like these from people like you, we created the Sievers Resource Center!

The Sievers Resource Center is a centralized location for industry related articles, infographics, tips & tricks, frequently asked questions, industry trends, and more, all written or developed by the experts at Sievers Instruments. Check it out and bookmark the URL.

Owner's Documentation (Manuals, Quick Start Guides, Validation Support)

Please follow this link to access documentation related to your instrument.

Tax Exempt Customers

For customers who are Tax Exempt, it is important that we have a copy of your Tax Exempt Certificate on file to ensure proper billing. Please send a copy of your Tax Exempt Certificate referencing Veolia WTS Analytical Instruments, Inc (or Veolia WTS International USA, Inc for Puerto Rico) to sievers.customercare@veolia.com.

 

Warranty & Services

With our factory warranty and services, we provide peace of mind and assurance in the quality and performance of Sievers products. Basic factory warranty is provided for each new Sievers instrument and covers defects in materials and workmanship on our products as well as free technical support. Coverage includes all non-consumable parts, factory labor repairs performed in our regional factories, and unlimited telephone support. If repairs are needed at your facility, additional travel and labor charges may apply. Reach out to your local representative to explore more comprehensive repair coverage options.

Preventive maintenance is critical to maintaining operation and reliability of your Sievers instruments. Preventive Maintenance Agreements (PMs) provide peace of mind by maximizing uptime and ensuring optimal performance of your equipment. All PMs cover any consumables and labor by our Certified Field Service Engineers (FSEs) who perform the recommended maintenance work on a preset schedule. They will also run enhanced diagnostics to determine if your instrument is underperforming, and recommend any corrective actions, if needed. Your local representative can work with you to determine the best PM coverage to meet your needs.

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Our Quality Promise

Our Circle of Quality is the foundation of what sets Veolia apart from other analytical instrument, consumable, and service providers. Here’s how:

  • Trained and certified Field Service Engineers and Technical Support team apply domain expertise to provide onsite repair, maintenance, and remote support.
  • Certified consumables and parts are traceable throughout our process and yours.
  • Our Quality team provides you with a Failure Analysis Report (FAR) in the event of a product failure or out-of-specification (OOS) investigation.
  • Application experience and regulatory expertise maximize value, improve your processes, and meet local and global regulations.

Circle of Quality Failure Analysis Report Example

* General Quality Management System (QMS) information can be found at this link under the tab Desk Audit. If additional information is required, please contact: vtc.vwts.sieversqualitywts.all@veolia.com

Compliance & Risk Mitigation

In your regulated environment, we understand how important compliance is to your business. We also know that your processes must be optimized to ensure efficiency and uptime. Sievers certified reference standards and genuine parts can help you achieve the quality and compliance required with various consumable offerings to optimize your workflow:

  • USP <643> and EP <2.2.44> System Suitability Standards
  • USP <645> and EP <2.2.38> Conductivity Standards
  • Custom check standards to bracket analysis runs
  • Certified TOC Vials
  • Dual Use Conductivity and TOC (DUCT) Vials
  • Pre-Acidified Vials and other specialty vials 

With our extensive experience in analytical applications, we can help you design a maintenance and risk monitoring program to minimize risk and maximize output.

Standards & Vials Information Consumables Catalog

 

Have Questions About Your Instrument, Get Support Below:

Technical Support:

Our knowledgeable and experienced support team is available to address any questions or concerns you may have. Visit our customer support portal to submit a question via webform, or obtain phone/email information for tech support in your region. Prompt, reliable assistance is coming your way. 

Customer Care (Order status, shipment date, and tracking information):

Contact our Customer Care team to find out about an order status, shipment date, and tracking information, or to place a new order. 

Instrument/Aftermarket Sales:

Whether you need to order an instrument or aftermarket materials such as vials, standards, consumables, or services, fill out this form and one of our instrument sales representatives will be in touch. 


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